Installing eSOne Mobile for iOS

To install the eSOne Mobile app, first go to the Apple App Store and search 'eSOne Mobile'. Choose the eSOne Mobile application, then tap the Get button to download.

Starting eSOne Mobile

To start eSOne Mobile, tap the application icon on the home screen. Use your InQuiry login credentials to log in. Both dictating users and non-dictating staff can log into eSOne Mobile.

Select a Region

The first time you open the application, you will be prompted to select a region. This allows the app to connect to the proper servers for your client. Choose the region that applies to your location or client.

In the unlikely event that you need to change your region, you will need to uninstall and reinstall the application.

Note

Uninstalling the app will permanently delete any incomplete (on-hold) dictations; please verify all started dictations have been uploaded prior to uninstalling the app. You will be prompted to choose your region upon the first login after reinstalling the app.

Logging in

To log in, press the NEW LOGIN button at the bottom of the screen.

The credentials screen opens.

Enter your login credentials: username, password, and client information, then press Log In.

The "Forgot Password?" link next to the Login button allows users who have saved a valid email address to receive password reset instructions by email if it is lost or forgotten. For more information, go to Email Verification and Resetting your Password.

Note

If multi-factor authentication (MFA) has been enabled for your company, please see Setting up Multi-Factor Authentication.

If your password is expired, you are prompted to change it. Enter your username, client code, current password, and new password. After verifying it, click Change Password.

The first time you log in, the Remember Login screen will appear next, asking if you want the app to remember the login name or login name and password on the device you are logging into.

(The 'Remember my login with password' option will not appear if the admin has disabled this feature for clients/users.)

You can also choose Do not remember.

After you make your selection(s), a confirmation box appears. Select OK.

Note

This screen will initially appear for each profile you log into if you have multiple profiles.

If you later want to change your login options, go to the app's Settings screen.

If saving passwords is not allowed for users, the 'Save Password' option will be disabled on the Settings screen.

Note

Please note that with 'Save Password' enabled, anyone with access to your device can access your eSOne account and the confidential medical records in it.

When the login name is saved, the profile appears on the login screen (with a combination of First name Last name). Tap the profile to log in as that user. You will be prompted for the password if it has not been (or cannot be) saved.

Only the last saved profile to log in will appear on the login screen. You can still link multiple profiles in the Settings tab to switch between profiles quickly.